Data Protection · PDPA 2010

Privacy Policy pk88 — Protecting Your Personal Data in Malaysia

Your privacy is not merely a legal obligation to us — it is a moral commitment we uphold. Find out exactly how pk88 manages your information.

Effective: 1 January 2026
Updated: 1 July 2026
Reading Time: ±12 minutes
Bahasa Melayu
Your Data Is Safe with pk88
Multi-layered protection to keep your personal information secure and prevent misuse at all times.
256-bit SSL PDPA 2010 No Data Selling Full Member Rights
Contents
Update Notice (1 July 2026): Section 5 (Data Sharing) and Section 9 (Cookie Policy) have been updated to reflect pk88's current practices. We have also expanded the information on your rights under the PDPA 2010 in Section 8.
1
Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") is published by PK88 Entertainment Sdn. Bhd. ("pk88", "we", "us", "the Company") operating the online betting and gaming platform at pk88.cash.

We operate exclusively in Malaysia and are committed to complying with Personal Data Protection Act 2010 (PDPA) as well as all relevant legislation in force in Malaysia. This Policy clearly and transparently explains how pk88 collects, uses, stores, discloses, and protects your personal data.

This Policy applies to all registered pk88 members, visitors to pk88.cash, and anyone who interacts with pk88's services through any communication channel. By registering a pk88 account or continuing to use our platform, you are deemed to have read and agreed to this Privacy Policy.

Note: This Privacy Policy should be read together with pk88 Terms & Conditions. Together, these two documents form the complete agreement between you and pk88 regarding your use of our platform.

2
Types of Personal Data We Collect

Pk88 collects only the personal data genuinely necessary for the legitimate operation of the platform. The following are the categories of data we collect:

Data Category Information Type Mandatory / Optional
Identity Data Full name, MyKad/Passport number, date of birth, gender Mandatory
Contact Data Malaysian phone number, email address, residential address Mandatory
Financial Data Malaysian bank account number, deposit/withdrawal records in RM Mandatory
Technical Data IP address, device type, web browser, access logs Automatic
Usage Data Gaming history, bets placed, promotional activity Automatic
Communication Data Customer support chat records, emails to pk88 Optional

pk88's Commitment: We do not collect sensitive personal data such as medical information, political views, or religious beliefs. We only ask for what is necessary — nothing more, nothing less.

3
How pk88 Collects Your Personal Data

Pk88 collects your personal data through several distinct channels, each with a clear and legitimate purpose:

  • Account Registration: When you complete the pk88 registration form, you directly provide your basic identity and contact information.
  • KYC Verification Process: During the Know Your Customer (KYC) process, you are required to submit an identity document such as your MyKad or passport.
  • Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, our system records the relevant transaction details in RM.
  • Platform Usage: While you use the pk88 platform, our systems automatically record technical data and your gaming activity.
  • Communications: When you contact pk88's support team via Live Chat or email, the conversation is recorded for service quality purposes.
  • Cookies and Similar Technologies: The pk88.cash website uses cookies to enhance the user experience (see Section 9 for more details).
4
Purpose of Personal Data Use

Pk88 uses the personal data collected only for the following purposes:

  • Account Management: To create, verify, and manage your pk88 member account.
  • Legal Compliance: To meet Malaysian legal requirements including PDPA 2010, KYC requirements, and anti-money laundering (AML) obligations.
  • Payment Processing: To process deposits and withdrawals in RM via registered Malaysian payment methods.
  • Platform Security: To detect, prevent, and investigate fraudulent activity, multi-account usage, and other security threats.
  • Customer Support: To help resolve enquiries, complaints, and technical issues you report to the pk88 team.
  • Service Improvement: To analyse usage patterns in order to improve the quality of our platform, games, and promotions.
  • Marketing Communications: To send you information about the latest pk88 promotions — you may opt out of these communications at any time via your account settings.
  • Responsible Gaming: To monitor gaming activity and reach out to members who may need support related to responsible gaming.

pk88 will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent.

5
Data Sharing with Third Parties

Pk88 takes this commitment very seriously: we do not sell, rent, or trade your personal data to any third party for their own marketing purposes.

However, there are limited circumstances in which pk88 may need to share data with the following parties:

  • Payment Service Provider: Transaction information is shared with authorised payment processors (such as Touch 'n Go, GrabPay, and DuitNow service providers) solely for the purpose of completing your RM transactions.
  • Game Providers: Minimum technical data required is shared with game providers solely to ensure games function correctly within your pk88 account.
  • Statutory Authorities: Where required by Malaysian law, court order, or directive from a legitimate regulatory authority, pk88 will disclose the necessary data to the relevant authorities.
  • IT Service Provider: Trusted technical infrastructure providers who assist in operating the pk88 platform, subject to strict confidentiality agreements.

All third parties that receive data from pk88 are contractually bound to protect that data and use it solely for permitted purposes. pk88 is responsible for ensuring this compliance.

6
Data Security Measures

Pk88 invests heavily in security infrastructure to protect your personal data. The security measures we have implemented include:

  • 256-bit SSL Encryption: All data transmitted between your browser and pk88's servers is encrypted using 256-bit SSL technology, ensuring it cannot be intercepted by unauthorised parties.
  • Two-Factor Authentication (2FA): pk88 offers an optional 2FA feature to all members as an added layer of security to protect your account.
  • 24/7 Monitoring: pk88's cybersecurity team monitors our systems around the clock to detect and respond to any security threats.
  • Internal Access Controls: Only staff with specific authorisation may access members' personal data, and every access is logged for audit purposes.
  • Regular Security Assessments: pk88 conducts regular penetration testing and security assessments by independent third-party experts.
  • Secure Data Backups: Member data is backed up regularly to secure locations to ensure prompt recovery in the event of a system failure.

While pk88 takes all reasonable precautions, no system can be guaranteed 100% secure against cyber threats. We encourage members to use strong passwords, enable 2FA, and stay vigilant against phishing attempts.

7
Data Retention Period

Pk88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy or to comply with Malaysian legal requirements:

Data Type Retention Period Reason
Active Account Data For the duration of the active account Account operations
Financial Transaction Data 7 years after the transaction Malaysia AML & tax requirements
KYC / Identity Verification Data 5 years after account closure Legal compliance
Support Communication Logs 2 years Service quality & complaints
Technical Data / Access Logs 90 days System Security & Debugging
Marketing Data Until consent is withdrawn Promotional communications

When the retention period expires or upon your request for data deletion (subject to legal obligations), pk88 will securely delete or anonymise the data.

8
Your Rights Under PDPA 2010

As a Malaysian citizen or resident whose personal data is processed by pk88, you have the following rights under PDPA 2010:

Right of Access — Review Your Data
You have the right to request a copy of all personal data pk88 holds about you. Requests can be submitted by email to support@pk88.cash. pk88 will process your request within 21 business days as stipulated under the PDPA 2010.
If you find that the personal data we hold is inaccurate, incomplete, or out of date, you have the right to request a correction. Some corrections can be made directly through your pk88 account settings, while others may require document verification.
You may request the deletion of your personal data. However, pk88 may be unable to fulfil this request in full where a legal obligation to retain the data exists (for example, financial transaction records required to be kept for 7 years under Malaysian law).
You have the right to object to the processing of your data for specific purposes, particularly direct marketing. You may withdraw your consent to receive marketing communications at any time via your pk88 account settings or by contacting our team.
If you believe pk88 has violated your privacy rights under PDPA 2010, you may file a complaint by contacting our Data Protection Officer at support@pk88.cash. You also have the right to bring a complaint to the Department of Personal Data Protection Malaysia.
9
Cookie Policy

The pk88.cash website uses cookies and similar tracking technologies to enhance your browsing experience. The following are the types of cookies we use:

Cookie Type Description Duration
Important Required for core platform functions — login, session security, account management Session / 30 days
Analytics Helps us understand how users interact with the platform so we can make improvements 2 years
Marketing Used to display relevant promotions based on your interests 90 days

You can manage and delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the pk88 platform.

10
Child Protection

Pk88 not knowingly collect personal data from individuals under the age of 18. The pk88 platform is for adult users only.

Should we discover that personal data from a minor has been collected without our knowledge, we will promptly delete such data and close the account in question. Parents or guardians who suspect their child has registered a pk88 account should contact us immediately at support@pk88.cash.

11
Privacy Policy Amendments

Pk88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. The "Updated" date at the top of this document will always indicate the most current version.

For significant changes, pk88 will notify members via:

  • Notifications within your pk88 account
  • Email to your registered address
  • A clear notice on the pk88.cash homepage

Your continued use of the pk88 platform after any amendment takes effect will be deemed as your acceptance of the updated Privacy Policy.

12
Contact Us — Privacy Enquiries

If you have any enquiries, concerns, or wish to exercise your rights under PDPA 2010, please contact pk88's Data Protection Officer:

  • Email: support@pk88.cash (please use the subject line: "Privacy Enquiry / PDPA")
  • Live Chat: Available 24/7 at pk88.cash — please indicate that your enquiry is privacy-related

Pk88 is committed to responding to all privacy-related enquiries within 5 working days. For formal requests to exercise rights under the PDPA, the response period is 21 working days as required under Malaysian law.

For more information on how we handle financial transactions and account security, please refer to pk88 Terms & Conditions.

PK88'S PRIVACY COMMITMENT

6 Ways pk88 Protecting Your Data

More than just promises — these are the concrete measures pk88 puts in place every day to safeguard the privacy of our Malaysian members.

256-bit SSL Encryption
All data transmitted between your device and pk88's servers is encrypted to the 256-bit SSL standard — the same used by Maybank2u and Malaysia's major banks. No third party can read your data in transit.
Guaranteed Security
Compliant with Malaysia's PDPA 2010
pk88 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We have a designated Data Protection Officer responsible for ensuring that all our data processing practices remain in accordance with current legislation.
Full Compliance
No Sale of Personal Data
pk88 has never and will never sell, rent, or trade your personal data to any party for marketing purposes. Your data belongs to you — we use it only for clearly defined operational purposes.
Your Data Belongs to You
Full Control in Your Hands
Through your pk88 account settings, you can manage your communication preferences, request a copy of your data, make corrections, and even apply for data deletion — all within the rights guaranteed by PDPA 2010.
Full Member Rights
24/7 Security Monitoring
pk88's cybersecurity team monitors our infrastructure around the clock, 24 hours a day. Any suspicious activity is automatically detected and immediate action is taken to protect member data.
Continuous Monitoring
Restricted & Controlled Data Access
Members' personal data is accessible only to pk88 staff with specific authorisation and a legitimate operational need. All access is logged and monitored. Staff who violate this policy are subject to serious disciplinary action.
Controlled Access
PLAY WITH CONFIDENCE

Privacy Assured, Play Without Worry

Pk88 is committed to protecting your privacy at all times. Register today and enjoy a safe, fair, and enjoyable gaming experience, entirely in MYR.

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